Orders & Shipping
We ship to USA, EU, CA, AU and any other country you find available in the shipping country drop-down selector, during checkout process.
US, EU, and CA orders will ship from our warehouse in San Diego, Cal. All other international orders ship out from our warehouse in Shenzhen, China.
You can find out the status of your order by clicking on the Order Status link, in the Order Confirmation email you received after placing the order.
If product is in stock, we usually process and ship orders within 2-3 business days, once order is received and payment is confirmed.
Continental US shipments usually take 3 to 7 business days, depending on your exact shipping location, while international shipments can take anywhere from 7 to 21 days.
We accept payments by credit and debit cards, PayPal, Amazon Pay, Apple Pay, Google Pay and more.
It's possible but not guaranteed, as some payment options do not allow address changes.
Yes! We will send a shipping confirmation email to you including tracking information, as soon as your order ships.
NOTE: International orders will have package tracking delays until your package passes customs to your destination country.
Your card will be charged as soon as you place the order.
The Revel Kit is compatible with most wheels featuring a ABEC 11 or Orangatang wheel core, ranging in diameter from 85mm all the way up to 120mm.
The Revel Kit comes pre-installed with ABEC-11 adapters that are compatible with the latest version of Cloud Wheels.
Speed can be affected by many factors, such as rider weight, weather conditions, surface conditions, riding style and board setup. With that being said, the Revel Kit has been tested to go up to 28mph in optimal conditions, or even faster in a 4WD setup.
The kit is compatible with most standard top mount decks. Drop-through decks can be used as well, although only as top mount, meaning truck holes will be visible. Truck cover plates are available to purchase. Drop-down decks are NOT compatible, although a micro-drop can be corrected with the use of a riser.
Wheelbase is the measure of distance between one inside truck hole and another.
In order to be able to slide the battery in and out, the wheelbase needs to be at least 15 inches for a 2WD setup. A 4WD setup will require at least a 25 inch wheelbase to be able to remove both batteries.
Follow the link to this helpful diagram.
The Revel Kit has been tested up to 264lbs, however, performance will be negatively affected for riders upwards of 210lbs.
According to the US Federal Aviation Administration and the International Air Transport Association, our 144wh standard range battery is suitable for travel with prior airline approval.
Yes, the board has very little resistance and as an added bonus you can still use the brakes even after the battery is dead!
No tricks! The Revel Kit is designed for cruising and carving on smooth hard pack surfaces.
Surf skate adapters like Waterborne or Carver are compatible with the kit and some Revel customers use them religiously!
The board acceleration and braking are controlled through a bluetooth wireless remote control.
Yes, the Revel Drive can climb gradients up to 20%. However, riding on hills can be very dangerous, especially if you are not familiar with riding a regular non-powered longboard on similar hills.
Riding in lower Speed Modes will give you the best range, while best climbing and speed can be achieved on the higher Speed Modes.
Returns & Warranty
US customers may return an unused item in its original packaging, in its original condition, within 14 days of the date of delivery. We do not accept returns for international orders.
Please email us at firstname.lastname@example.org prior to shipping, in order to obtain a Return Authorization Number. In most cases, we will provide a return shipping label.
The Revel Kit is covered by a 6 month warranty. Detailed warranty information can be found on our Terms and Conditions page.
Although the Revel Kit has a IP54 water resistance rating, water damage is NOT covered under warranty. Riding in wet conditions is not safe and should be avoided, in order to prevent damage to critical components.
If you experience an issue with your board and require technical assistance, please email us at email@example.com and we'll do our best to get you back on the road in no time!