Orders & Shipping

We ship to USA, EU, CA, AU, NZ and any other country you find available in the shipping country drop-down selector, during checkout process.

US orders ship from our San Diego, California warehouse. International orders ship from our Shenzhen, China warehouse.

You can find out the status of your order by clicking on the Order Status link, in the Order Confirmation email you received after placing the order.

If product is in stock, we usually process and ship orders within 2-3 business days, once order is received and payment is confirmed.

Continental US shipments usually take 3 to 7 business days, depending on your exact shipping location, while international shipments can take anywhere from 7 to 21 days.

We accept payments by credit and debit cards, PayPal, Amazon Pay, Apple Pay, Google Pay, Affirm financing and more.

It's possible but not guaranteed, as some payment options do not allow address changes. 

Yes! We will send a shipping confirmation email to you including tracking information, as soon as your order ships.

Your card will be charged as soon as you place the order.

Product Questions

The Revel Kit is compatible with most wheels featuring a ABEC 11 or Orangatang wheel core, ranging in diameter from 85mm all the way up to 120mm.

Speed can be affected by many factors, such as rider weight, weather conditions, surface conditions, riding style and board setup. Wiuth that being said, the Revel Kit has been tested to go up to 30mph in optimal conditions, or even faster in a 4WD setup.

The kit is compatible with most standard top mount decks. Drop-through decks can be used as well, although only as top mount, meaning truck holes will be visible. Truck cover plates are available to purchase. Drop-down decks are NOT compatible, although a micro-drop can be corrected with the use of a riser.

The Revel Kit has been tested up to 264lbs, however, performance will be negatively affected for riders upwards of 210lbs.

According to the US Federal Aviation Administration and the International Air Transport Association, our 144wh  standard range battery is suitable for travel with prior airline approval.

Yes, the board has very little resistance and as an added bonus you can still use the brakes even after the battery is dead!

No tricks! The Revel Kit is designed for cruising and carving on smooth hard pack surfaces.

The board acceleration and braking are controlled through a bluetooth wireless remote control.

Yes, the Revel Drive can climb gradients up to 20%. However, riding on hills can be very dangerous, especially if you are not familiar with riding a regular non-powered longboard on similar hills.

Riding in lower Speed Modes will give you the best range, while best climbing and speed can be achieved on the higher Speed Modes.

Returns & Warranty

US customers may return an unused item in its original packaging, in its original condition, within 14 days of the date of delivery. We do not accept returns for international orders.

Please email us at help@revelboards.com prior to shipping, in order to obtain a Return Authorization Number. In most cases, we will provide a return shipping label. 

The Revel Kit is covered by a 6 month warranty. Detailed warranty information can be found on our Terms and Conditions page.

Although the Revel Kit has a IP54 water resistance rating, water damage is NOT covered under warranty. Riding in wet conditions is not safe and should be avoided, in order to prevent damage to critical components.

If you experience an issue with your board and require technical assistance, please email us at help@revelboards.com and we'll do our best to get you back on the road in no time!